You might be thinking, my company’s intranet has a staff directory that is up to date with telephone numbers so it is enough. Right? Well you are wrong!
What if I told that you could get more value out of your staff directory? It is common knowledge that there is even more value in information from drawing relationships after all.
So ever thought to yourself, why can’t I just search for documents, see what comes up and decide if it’s relevant? How about searching for solutions from a knowledgebase? If I could just be able to correct that solution, it doesn’t apply anymore. How about those Frequently Asked Questions, which are anything but, frequent. I mean frequency is an evolutionary thing after all, right?
If you have ever done customer support you will know that new questions come up all the time. It’s all about emergence.
